Pros and Cons of Using AI Chatbots in Business


Chatbots are becoming an increasingly popular tool for businesses to improve their customer experience and reduce costs. While it has many benefits, it also has some drawbacks that businesses need to be aware of. Let’s explore the benefits and disadvantages of Chatbots. Benefits of Chatbots 24/7 Availability: Chatbots can operate 24/7, allowing businesses to provide customer support around the clock. This can improve customer satisfaction and loyalty, as customers can get their questions answered at any time. Personalization: it can analyze customer data and personalize responses, providing a tailored experience for each customer. This can improve engagement and conversion rates, as [...]